Do you offer exchanges?
Yes. You can exchange your order while the courier is still there, as long as the item is unused and in its original condition.
Please note that shipping fees apply to exchanges and are paid by the customer.
Once the courier leaves, exchanges may no longer be available.
How long does delivery take?
Orders usually arrive within 3–7 business days, depending on your location.
Do you deliver all over Egypt?
Yes, we deliver across Egypt. Delivery times and shipping fees may vary depending on your location.
Can I open and check the order before paying?
Yes, you can check your order while the courier is still there to make sure you received the correct item and color.
Can I cancel my order after placing it?
Yes, you can cancel your order as long as it has not been shipped yet. Please contact us as soon as possible if you would like to cancel.
Can I change the color after ordering?
Yes, you can request a color change before your order has been shipped, subject to availability. Contact us as soon as possible with your order details.
How do I know my order was confirmed?
Once your order is successfully placed, you’ll receive an order confirmation. We may also contact you if we need to confirm any order or delivery details.
How can I contact FEMME if I have a problem with my order?
You can contact us at support@femmeeg.com or message us on Instagram at @femme.egy1. Please include your order details so we can help you as quickly as possible.
